These terms govern appointments and services at Velour Lash Atelier Sdn. Bhd. (Reg. No. 202201038462 (1478215-K)) and your use of paintlink.help. Booking an appointment means you accept them, so please give them two minutes.
1. Bookings and confirmation
A booking request made through the website, by phone or by WhatsApp is not confirmed until we reply with a date and time. Appointment slots are allocated in the order requests arrive. For peak slots (Saturdays and pre-holiday weeks) we may ask for a RM50 deposit, which is deducted from your treatment price.
2. Arriving, and arriving late
Please arrive with clean, makeup-free eyes where possible; mascara removal eats into your application time. We hold booked slots for 15 minutes. After that we may need to shorten the treatment to protect the next client’s slot, or reschedule — where a deposit was taken and the appointment is missed entirely without notice, the deposit is forfeited.
3. Cancellations and rescheduling
Life happens. Cancel or move your appointment at least 24 hours ahead and any deposit carries over, no questions. Cancellations within 24 hours, or no-shows, forfeit the deposit. Repeated no-shows may mean we ask for full prepayment on future bookings.
4. Patch tests and suitability
Complimentary patch tests are available 48 hours before any adhesive or tint treatment and are strongly recommended for first-time clients with sensitive eyes. You must tell us about eye infections, recent eye surgery, pregnancy, or allergies before treatment begins. We reserve the right to decline or adapt a treatment where, in our professional judgement, it would not be safe or would damage your natural lashes or brows.
5. Pricing and payment
Prices shown on this website are in Malaysian Ringgit and include all charges — no service fee is added. We accept cash, major cards, and DuitNow QR. Infill pricing applies only when at least 40% of extensions remain and the previous set was applied by us or has passed a takeover assessment.
6. Results and the fix-it guarantee
Lash and brow treatments work on living hair; retention and results vary with your lash cycle, skincare, hormones and aftercare. We guarantee our workmanship: anything that feels wrong within 72 hours of application — a poking lash, an uneven corner, premature shedding along one section — is corrected free of charge. Concerns raised later are handled under our Return & Refund Policy.
7. Children and companions
Treatments are available to clients aged 16 and over (16–17 with a parent or guardian present). Because the studio is a quiet space with open adhesives, we are unable to accommodate accompanying young children during treatments.
8. Website content
All text, photography and design on paintlink.help belong to Velour Lash Atelier Sdn. Bhd. and may not be reproduced commercially without written permission. Content is provided for general information and is not medical advice.
9. Liability
Nothing in these terms limits liability that cannot be limited under Malaysian law. Beyond that, our liability in connection with any treatment is limited to the price paid for that treatment.
10. Governing law
These terms are governed by the laws of Malaysia, and any dispute falls under the jurisdiction of the Malaysian courts. Questions first, though: [email protected] resolves most things faster than lawyers do.